Turning Conflict Into Fuel: Building a Culture of Feedback
We worked with the Glosten team on how to hold crucial conversations: the difficult feedback moments that, if handled well, build stronger leaders and stronger teams.
A billion-dollar global law firm was challenged by a lack of alignment between its two senior management teams. As a consequence, the firm was not making hard choices and addressing new market realities. Frustration was growing. There was concern that they were falling behind other firms and having a difficult time attracting talent. Associates were feeling unprepared for management roles.
CLA worked with the teams individually and collectively for two years, with a series of off-site, facilitation of their meetings, one-on-one coaching, and helping them use the tools and frameworks of Adaptive Leadership to address their toughest issues.
The law firm experienced a new level of collaboration, alignment, and communication between the two teams and within each of them. Since working with CLA, the firm has achieved dramatic growth in size and profitability during an extremely difficult and challenging time for the legal profession.
